MBBI - Centrica

Centrica scores 34% and is ranked 156th overall. It is 11th in the Utilities sector. Centrica's strengths are Brandwatch, SEO and CX. Its weaknesses are Preference, Attitudinal Variables and Quality / Value.

Factor Score Rank Percentile Sector Rank Sector Percentile
Brandwatch 65% 61st 39% 5th 45%
SEO 56% 101st 64% 9th 82%
CX 46% 129th 82% 10th 91%
Awareness 45% 149th 94% 10th 91%
Social Media 42% 133rd 84% 10th 91%
Purpose 39% 147th 93% 11th 100%
ESG 35% 155th 98% 11th 100%
Usage / Satisfaction 35% 153rd 97% 11th 100%
Dependability 34% 147th 93% 11th 100%
Preference 33% 139th 88% 11th 100%
Attitudinal Variables 31% 157th 99% 11th 100%
Quality / Value 31% 158th 100% 11th 100%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 4% 134th 85% 10th 91%
Accessible 7% 157th 99% 11th 100%
Trustworthy 4% 154th 97% 11th 100%
Relevant 7% 154th 97% 11th 100%
Friendly 3% 158th 100% 11th 100%
Innovative 2% 156th 99% 11th 100%
For People Like Me 3% 157th 99% 11th 100%
Dynamic 3% 142nd 90% 9th 82%
Customer Focused 6% 156th 99% 11th 100%
Premium 6% 108th 68% 7th 64%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 6% 149th 94% 11th 100%
Values 2% 142nd 90% 11th 100%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 4% 149th 94% 11th 100%
Have Your Back 3% 144th 91% 11th 100%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 1% 139th 88% 11th 100%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 14,916 131st 83% 9th 82%
Youtube Subscribers 645 128th 81% 8th 73%
Facebook Likes 4,297 155th 98% 10th 91%
Facebook Followers 4,772 154th 97% 10th 91%
Mentions 6,916 74th 47% 3rd 27%
Authors 4,538 72nd 46% 4th 36%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 1% 157th 99% 11th 100%
Negative Sentiment 13% 114th 72% 7th 64%
Neutral Sentiment 86% 12th 8% 2nd 18%
Sadnesss 2% 129th 82% 8th 73%
Surprise 0% 158th 100% 11th 100%
Anger 10% 107th 68% 6th 55%
Disgust 2% 111th 70% 6th 55%
Fear 1% 130th 82% 8th 73%
Joy 2% 152nd 96% 10th 91%
Neutral 83% 16th 10% 2nd 18%
Female 41% 83rd 53% 3rd 27%
Male 59% 80th 51% 11th 100%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 75% 149th 94% 11th 100%
Search Engine Rankings 70,522 65th 41% 3rd 27%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 42% 144th 91% 9th 82%
Logo Recognition 43% 134th 85% 9th 82%
Advertising Seen 3% 141st 89% 11th 100%
Recommend 3% 153rd 97% 11th 100%
Net Positive Impression 10% 156th 99% 11th 100%
Net Negative Impression 27% 11th 7% 4th 36%
Spoken About 2% 145th 92% 11th 100%
Positive Direction 2% 151st 96% 11th 100%
Sponsorship 2% 72nd 46% 9th 82%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 10% 150th 95% 11th 100%
Most Likely To Consider 1% 126th 80% 11th 100%
Current Customer Of 2% 142nd 90% 10th 91%
Ever Customer Of 5% 148th 94% 10th 91%
Satisfied 28% 141st 89% 11th 100%
Dissatisfied 19% 17th 11% 7th 64%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 3% 156th 99% 11th 100%
Very Poor Quality 9% 11th 7% 5th 45%
Good Value 14% 158th 100% 11th 100%
Poor Value 33% 12th 8% 6th 55%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 5% 152nd 96% 11th 100%
Negative Impression 18% 15th 9% 7th 64%
Trust To Do The Right Thing 5% 147th 93% 11th 100%
Not Trust To Do The Right Thing 22% 10th 6% 4th 36%
Environment 5% 87th 55% 11th 100%
Social 5% 89th 56% 11th 100%
Proud To Work For 7% 129th 82% 11th 100%
Embarrassed To Work For 19% 11th 7% 5th 45%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 77% 133rd 84% 11th 100%
Best-Practices 92% 56th 36% 6th 55%
Performance 55% 80th 51% 8th 80%
Good Experience 5% 152nd 96% 11th 100%
Bad Experience 16% 13th 8% 7th 64%
Fit Online 8% 131st 83% 10th 91%