MBBI - Co-op bank

Co-op bank scores 49% and is ranked 122nd overall. It is 10th in the Financial Services sector. Co-op bank's strengths are Brandwatch, Awareness and Purpose. Its weaknesses are Social Media, Preference and Usage / Satisfaction.

Factor Score Rank Percentile Sector Rank Sector Percentile
Brandwatch 61% 98th 62% 12th 71%
Awareness 59% 115th 73% 7th 41%
Purpose 58% 57th 36% 2nd 12%
CX 57% 70th 44% 8th 47%
Attitudinal Variables 56% 100th 63% 10th 59%
SEO 54% 106th 67% 15th 88%
ESG 54% 96th 61% 3rd 18%
Quality / Value 48% 141st 89% 13th 76%
Dependability 45% 66th 42% 4th 24%
Social Media 43% 131st 83% 14th 82%
Preference 38% 66th 42% 7th 41%
Usage / Satisfaction 37% 148th 94% 10th 59%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 4% 140th 89% 13th 76%
Accessible 17% 118th 75% 9th 53%
Trustworthy 24% 30th 19% 2nd 12%
Relevant 13% 122nd 77% 9th 53%
Friendly 27% 28th 18% 2nd 12%
Innovative 5% 130th 82% 16th 94%
For People Like Me 16% 83rd 53% 3rd 18%
Dynamic 3% 133rd 84% 16th 94%
Customer Focused 28% 24th 15% 2nd 12%
Premium 4% 129th 82% 11th 65%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 15% 63rd 40% 2nd 12%
Values 9% 31st 20% 2nd 12%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 14% 60th 38% 3rd 18%
Have Your Back 8% 73rd 46% 5th 29%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 5% 66th 42% 7th 41%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 22,803 117th 74% 13th 76%
Youtube Subscribers 3,750 108th 68% 11th 65%
Facebook Likes 28,796 143rd 91% 14th 82%
Facebook Followers 30,835 143rd 91% 14th 82%
Mentions 943 125th 79% 13th 76%
Authors 559 118th 75% 11th 65%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 2% 155th 98% 17th 100%
Negative Sentiment 17% 84th 53% 10th 59%
Neutral Sentiment 81% 27th 17% 5th 29%
Sadnesss 4% 98th 62% 8th 47%
Surprise 0% 158th 100% 17th 100%
Anger 7% 128th 81% 12th 71%
Disgust 1% 140th 89% 14th 82%
Fear 1% 130th 82% 12th 71%
Joy 1% 156th 99% 17th 100%
Neutral 86% 10th 6% 5th 29%
Female 69% 9th 6% 1st 6%
Male 31% 150th 95% 17th 100%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 83% 117th 74% 15th 88%
Search Engine Rankings 82,505 56th 35% 4th 24%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 78% 86th 54% 7th 41%
Logo Recognition 59% 65th 41% 9th 53%
Advertising Seen 7% 109th 69% 10th 59%
Recommend 7% 129th 82% 10th 59%
Net Positive Impression 30% 113th 72% 5th 29%
Net Negative Impression 15% 37th 23% 7th 41%
Spoken About 4% 118th 75% 11th 65%
Positive Direction 6% 88th 56% 10th 59%
Sponsorship 1% 99th 63% 9th 53%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 18% 119th 75% 8th 47%
Most Likely To Consider 5% 74th 47% 10th 59%
Current Customer Of 5% 111th 70% 12th 71%
Ever Customer Of 11% 125th 79% 8th 47%
Satisfied 15% 151st 96% 10th 59%
Dissatisfied 6% 68th 43% 7th 41%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 7% 138th 87% 12th 71%
Very Poor Quality 3% 43rd 27% 10th 59%
Good Value 34% 135th 85% 10th 59%
Poor Value 16% 58th 37% 7th 41%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 15% 108th 68% 8th 47%
Negative Impression 10% 51st 32% 7th 41%
Trust To Do The Right Thing 16% 65th 41% 4th 24%
Not Trust To Do The Right Thing 11% 55th 35% 8th 47%
Environment 12% 27th 17% 1st 6%
Social 20% 8th 5% 2nd 12%
Proud To Work For 12% 73rd 46% 9th 53%
Embarrassed To Work For 9% 44th 28% 5th 29%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 96% 47th 30% 11th 65%
Best-Practices 92% 56th 36% 8th 47%
Performance 75% 31st 20% 6th 35%
Good Experience 15% 99th 63% 7th 41%
Bad Experience 6% 55th 35% 8th 47%
Fit Online 7% 136th 86% 16th 94%