MBBI - H&M

H&M scores 73% and is ranked 27th overall. It is 4th in the Fashion sector. H&M's strengths are Social Media, SEO and Awareness. Its weaknesses are Brandwatch, Dependability and Preference.

Factor Score Rank Percentile Sector Rank Sector Percentile
Social Media 82% 17th 11% 2nd 20%
SEO 79% 20th 13% 2nd 20%
Awareness 78% 23rd 15% 6th 60%
CX 69% 16th 10% 1st 10%
Usage / Satisfaction 68% 29th 18% 6th 60%
Quality / Value 68% 70th 44% 5th 50%
Attitudinal Variables 66% 58th 37% 4th 40%
ESG 62% 53rd 34% 4th 40%
Purpose 61% 39th 25% 4th 40%
Brandwatch 53% 137th 87% 10th 100%
Dependability 48% 46th 29% 4th 40%
Preference 44% 35th 22% 5th 50%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 6% 97th 61% 6th 60%
Accessible 29% 53rd 34% 4th 40%
Trustworthy 15% 82nd 52% 4th 40%
Relevant 22% 44th 28% 2nd 20%
Friendly 23% 37th 23% 3rd 30%
Innovative 14% 44th 28% 3rd 30%
For People Like Me 20% 65th 41% 5th 50%
Dynamic 12% 26th 16% 2nd 20%
Customer Focused 19% 57th 36% 5th 50%
Premium 6% 110th 70% 7th 70%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 17% 52nd 33% 5th 50%
Values 11% 26th 16% 3rd 30%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 15% 49th 31% 4th 40%
Have Your Back 12% 45th 28% 4th 40%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 9% 35th 22% 5th 50%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 211,722 40th 25% 8th 80%
Youtube Subscribers 417,000 13th 8% 2nd 20%
Facebook Likes 40,306,144 7th 4% 1st 10%
Facebook Followers 40,311,489 8th 5% 1st 10%
Mentions 75,000 27th 17% 2nd 20%
Authors 53,000 26th 16% 2nd 20%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 10% 88th 56% 7th 70%
Negative Sentiment 26% 32nd 20% 2nd 20%
Neutral Sentiment 64% 114th 72% 9th 90%
Sadnesss 13% 19th 12% 2nd 20%
Surprise 1% 46th 29% 6th 60%
Anger 16% 65th 41% 2nd 20%
Disgust 7% 38th 24% 5th 50%
Fear 2% 78th 49% 8th 80%
Joy 10% 105th 66% 9th 90%
Neutral 51% 82nd 52% 6th 60%
Female 64% 17th 11% 2nd 20%
Male 36% 144th 91% 10th 100%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 100% 16th 10% 2nd 20%
Search Engine Rankings 3,053 136th 86% 9th 90%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 84% 67th 42% 7th 70%
Logo Recognition 94% 9th 6% 2nd 20%
Advertising Seen 20% 39th 25% 4th 40%
Recommend 31% 21st 13% 5th 50%
Net Positive Impression 48% 64th 41% 4th 40%
Net Negative Impression 11% 62nd 39% 7th 70%
Spoken About 18% 30th 19% 6th 60%
Positive Direction 18% 12th 8% 3rd 30%
Sponsorship 3% 56th 35% 8th 80%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 44% 32nd 20% 6th 60%
Most Likely To Consider 9% 37th 23% 5th 50%
Current Customer Of 21% 34th 22% 3rd 30%
Ever Customer Of 56% 21st 13% 5th 50%
Satisfied 71% 81st 51% 5th 50%
Dissatisfied 8% 49th 31% 3rd 30%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 11% 113th 72% 6th 60%
Very Poor Quality 3% 54th 34% 6th 60%
Good Value 68% 37th 23% 4th 40%
Poor Value 11% 96th 61% 10th 100%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 33% 30th 19% 4th 40%
Negative Impression 9% 60th 38% 8th 80%
Trust To Do The Right Thing 18% 48th 30% 5th 50%
Not Trust To Do The Right Thing 15% 28th 18% 5th 50%
Environment 17% 14th 9% 2nd 20%
Social 12% 29th 18% 4th 40%
Proud To Work For 16% 42nd 27% 6th 60%
Embarrassed To Work For 8% 51st 32% 6th 60%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 100% 16th 10% 1st 10%
Best-Practices 75% 132nd 84% 8th 80%
Performance 96% 3rd 2% 1st 10%
Good Experience 25% 42nd 27% 4th 40%
Bad Experience 5% 59th 37% 6th 60%
Fit Online 23% 39th 25% 5th 50%