MBBI - John Lewis

John Lewis scores 77% and is ranked 18th overall. It is 1st in the Retail sector. John Lewis's strengths are Attitudinal Variables, Quality / Value and ESG. Its weaknesses are Dependability, Preference and CX.

Factor Score Rank Percentile Sector Rank Sector Percentile
Attitudinal Variables 96% 2nd 1% 2nd 10%
Quality / Value 80% 25th 16% 6th 29%
ESG 80% 9th 6% 2nd 10%
Brandwatch 76% 15th 9% 2nd 10%
SEO 73% 33rd 21% 2nd 10%
Social Media 73% 34th 22% 2nd 10%
Awareness 68% 60th 38% 5th 24%
Usage / Satisfaction 62% 48th 30% 6th 29%
Purpose 61% 41st 26% 2nd 10%
Dependability 55% 21st 13% 1st 5%
Preference 55% 13th 8% 1st 5%
CX 54% 91st 58% 7th 33%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 21% 11th 7% 3rd 14%
Accessible 23% 75th 47% 16th 76%
Trustworthy 40% 3rd 2% 2nd 10%
Relevant 23% 37th 23% 12th 57%
Friendly 33% 13th 8% 7th 33%
Innovative 14% 45th 28% 3rd 14%
For People Like Me 24% 48th 30% 10th 48%
Dynamic 12% 28th 18% 3rd 14%
Customer Focused 38% 1st 1% 1st 5%
Premium 53% 1st 1% 1st 5%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 18% 46th 29% 3rd 14%
Values 9% 32nd 20% 2nd 10%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 22% 18th 11% 1st 5%
Have Your Back 13% 27th 17% 2nd 10%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 15% 13th 8% 1st 5%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 410,097 24th 15% 2nd 10%
Youtube Subscribers 171,000 23rd 15% 4th 19%
Facebook Likes 1,453,735 50th 32% 5th 24%
Facebook Followers 1,426,434 51st 32% 5th 24%
Mentions 15,000 53rd 34% 6th 29%
Authors 9,710 48th 30% 6th 29%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 45% 4th 3% 2nd 10%
Negative Sentiment 4% 152nd 96% 21st 100%
Neutral Sentiment 51% 148th 94% 19th 90%
Sadnesss 2% 129th 82% 20th 95%
Surprise 0% 158th 100% 21st 100%
Anger 3% 153rd 97% 21st 100%
Disgust 0% 158th 100% 21st 100%
Fear 3% 49th 31% 7th 33%
Joy 7% 123rd 78% 19th 90%
Neutral 85% 12th 8% 1st 5%
Female 65% 14th 9% 3rd 15%
Male 35% 148th 94% 20th 95%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 92% 59th 37% 5th 24%
Search Engine Rankings 10,120 122nd 77% 19th 90%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 87% 37th 23% 4th 19%
Logo Recognition 44% 128th 81% 14th 67%
Advertising Seen 10% 89th 56% 5th 24%
Recommend 24% 41st 26% 3rd 14%
Net Positive Impression 66% 9th 6% 3rd 14%
Net Negative Impression 6% 99th 63% 11th 52%
Spoken About 12% 44th 28% 5th 24%
Positive Direction 8% 62nd 39% 6th 29%
Sponsorship 2% 76th 48% 4th 19%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 31% 65th 41% 8th 38%
Most Likely To Consider 11% 33rd 21% 4th 19%
Current Customer Of 12% 70th 44% 9th 43%
Ever Customer Of 34% 55th 35% 11th 52%
Satisfied 83% 20th 13% 3rd 14%
Dissatisfied 2% 131st 83% 17th 81%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 52% 1st 1% 1st 5%
Very Poor Quality 0% 142nd 90% 16th 76%
Good Value 70% 32nd 20% 8th 38%
Poor Value 20% 41st 26% 4th 19%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 29% 44th 28% 2nd 10%
Negative Impression 4% 104th 66% 8th 38%
Trust To Do The Right Thing 24% 22nd 14% 1st 5%
Not Trust To Do The Right Thing 3% 131st 83% 12th 57%
Environment 11% 28th 18% 2nd 10%
Social 15% 18th 11% 1st 5%
Proud To Work For 22% 16th 10% 1st 5%
Embarrassed To Work For 1% 152nd 96% 18th 86%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 93% 60th 38% 5th 24%
Best-Practices 83% 100th 64% 12th 57%
Performance 37% 133rd 85% 17th 81%
Good Experience 29% 27th 17% 1st 5%
Bad Experience 2% 123rd 78% 11th 52%
Fit Online 20% 50th 32% 4th 19%