MBBI - Marks & Spencer

Marks & Spencer scores 85% and is ranked 5th overall. It is 1st in the Fashion sector. Marks & Spencer's strengths are Awareness, Attitudinal Variables and Purpose. Its weaknesses are Preference, CX and Brandwatch.

Factor Score Rank Percentile Sector Rank Sector Percentile
Awareness 90% 6th 4% 1st 10%
Attitudinal Variables 85% 11th 7% 1st 10%
Purpose 81% 9th 6% 1st 10%
Usage / Satisfaction 80% 6th 4% 1st 10%
ESG 80% 7th 4% 1st 10%
Social Media 78% 22nd 14% 4th 40%
Quality / Value 76% 36th 23% 1st 10%
Dependability 73% 3rd 2% 1st 10%
SEO 72% 38th 24% 5th 50%
Preference 69% 3rd 2% 1st 10%
CX 64% 28th 18% 2nd 20%
Brandwatch 59% 109th 69% 8th 80%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 13% 34th 22% 2nd 20%
Accessible 29% 50th 32% 3rd 30%
Trustworthy 38% 5th 3% 1st 10%
Relevant 19% 65th 41% 6th 60%
Friendly 31% 17th 11% 1st 10%
Innovative 7% 108th 68% 9th 90%
For People Like Me 26% 43rd 27% 1st 10%
Dynamic 7% 70th 44% 8th 80%
Customer Focused 30% 15th 9% 1st 10%
Premium 31% 12th 8% 3rd 30%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 29% 9th 6% 1st 10%
Values 15% 11th 7% 1st 10%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 37% 2nd 1% 1st 10%
Have Your Back 25% 4th 3% 1st 10%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 24% 3rd 2% 1st 10%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 634,336 18th 11% 3rd 30%
Youtube Subscribers 90,700 34th 22% 4th 40%
Facebook Likes 5,680,512 27th 17% 5th 50%
Facebook Followers 5,587,226 27th 17% 5th 50%
Mentions 32,000 41st 26% 4th 40%
Authors 18,000 40th 25% 4th 40%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 9% 99th 63% 8th 80%
Negative Sentiment 23% 51st 32% 3rd 30%
Neutral Sentiment 68% 90th 57% 8th 80%
Sadnesss 10% 33rd 21% 3rd 30%
Surprise 1% 46th 29% 6th 60%
Anger 13% 80th 51% 6th 60%
Disgust 11% 21st 13% 1st 10%
Fear 2% 78th 49% 8th 80%
Joy 17% 63rd 40% 6th 60%
Neutral 46% 101st 64% 8th 80%
Female 48% 45th 29% 7th 70%
Male 52% 117th 74% 4th 40%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 85% 98th 62% 9th 90%
Search Engine Rankings 9,997 123rd 78% 6th 60%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 89% 23rd 15% 2nd 20%
Logo Recognition 95% 5th 3% 1st 10%
Advertising Seen 35% 11th 7% 1st 10%
Recommend 45% 9th 6% 1st 10%
Net Positive Impression 63% 20th 13% 1st 10%
Net Negative Impression 8% 82nd 52% 9th 90%
Spoken About 31% 10th 6% 2nd 20%
Positive Direction 23% 5th 3% 1st 10%
Sponsorship 5% 37th 23% 4th 40%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 58% 12th 8% 1st 10%
Most Likely To Consider 20% 6th 4% 1st 10%
Current Customer Of 34% 13th 8% 1st 10%
Ever Customer Of 69% 12th 8% 2nd 20%
Satisfied 80% 36th 23% 1st 10%
Dissatisfied 4% 88th 56% 9th 90%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 37% 9th 6% 2nd 20%
Very Poor Quality 1% 96th 61% 10th 100%
Good Value 71% 30th 19% 1st 10%
Poor Value 18% 50th 32% 6th 60%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 51% 3rd 2% 1st 10%
Negative Impression 6% 81st 51% 10th 100%
Trust To Do The Right Thing 38% 4th 3% 1st 10%
Not Trust To Do The Right Thing 12% 42nd 27% 10th 100%
Environment 28% 1st 1% 1st 10%
Social 28% 2nd 1% 1st 10%
Proud To Work For 34% 2nd 1% 1st 10%
Embarrassed To Work For 5% 83rd 53% 10th 100%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 82% 112th 71% 7th 70%
Best-Practices 75% 132nd 84% 8th 80%
Performance 55% 80th 51% 5th 50%
Good Experience 46% 3rd 2% 1st 10%
Bad Experience 4% 81st 51% 9th 90%
Fit Online 23% 40th 25% 6th 60%