MBBI - Monzo

Monzo scores 51% and is ranked 111th overall. It is 7th in the Financial Services sector. Monzo's strengths are CX, SEO and Brandwatch. Its weaknesses are Dependability, Usage / Satisfaction and Preference.

Factor Score Rank Percentile Sector Rank Sector Percentile
CX 69% 17th 11% 1st 6%
SEO 67% 51st 32% 4th 24%
Brandwatch 57% 121st 77% 14th 82%
Attitudinal Variables 56% 99th 63% 9th 53%
Social Media 55% 90th 57% 6th 35%
Quality / Value 52% 125th 79% 7th 41%
Awareness 52% 140th 89% 12th 71%
Purpose 50% 81st 51% 8th 47%
ESG 46% 126th 80% 11th 65%
Dependability 39% 104th 66% 9th 53%
Usage / Satisfaction 38% 144th 91% 7th 41%
Preference 38% 74th 47% 9th 53%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 7% 88th 56% 10th 59%
Accessible 20% 95th 60% 5th 29%
Trustworthy 7% 137th 87% 17th 100%
Relevant 15% 97th 61% 5th 29%
Friendly 10% 120th 76% 12th 71%
Innovative 34% 10th 6% 3rd 18%
For People Like Me 13% 106th 67% 8th 47%
Dynamic 20% 6th 4% 2nd 12%
Customer Focused 15% 104th 66% 8th 47%
Premium 4% 139th 88% 13th 76%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 12% 86th 54% 8th 47%
Values 5% 77th 49% 6th 35%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 8% 108th 68% 10th 59%
Have Your Back 6% 101st 64% 9th 53%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 4% 74th 47% 9th 53%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 138,497 53rd 34% 4th 24%
Youtube Subscribers 7,980 81st 51% 7th 41%
Facebook Likes 79,020 127th 80% 11th 65%
Facebook Followers 82,519 127th 80% 11th 65%
Mentions 5,711 78th 49% 4th 24%
Authors 3,757 77th 49% 4th 24%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 19% 30th 19% 1st 6%
Negative Sentiment 20% 63rd 40% 8th 47%
Neutral Sentiment 61% 131st 83% 17th 100%
Sadnesss 5% 83rd 53% 6th 35%
Surprise 0% 158th 100% 17th 100%
Anger 30% 20th 13% 2nd 12%
Disgust 11% 21st 13% 1st 6%
Fear 1% 130th 82% 12th 71%
Joy 16% 69th 44% 3rd 18%
Neutral 37% 124th 78% 16th 94%
Female 35% 108th 69% 9th 53%
Male 65% 55th 35% 9th 53%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 100% 16th 10% 3rd 18%
Search Engine Rankings 20,114 102nd 65% 13th 76%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 43% 143rd 91% 12th 71%
Logo Recognition 37% 143rd 91% 12th 71%
Advertising Seen 6% 113th 72% 11th 65%
Recommend 8% 122nd 77% 7th 41%
Net Positive Impression 24% 131st 83% 11th 65%
Net Negative Impression 9% 76th 48% 12th 71%
Spoken About 9% 68th 43% 5th 29%
Positive Direction 11% 36th 23% 3rd 18%
Sponsorship 1% 122nd 77% 13th 76%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 18% 125th 79% 10th 59%
Most Likely To Consider 5% 71st 45% 8th 47%
Current Customer Of 6% 97th 61% 10th 59%
Ever Customer Of 6% 138th 87% 11th 65%
Satisfied 15% 150th 95% 9th 53%
Dissatisfied 1% 145th 92% 17th 100%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 11% 114th 72% 3rd 18%
Very Poor Quality 3% 48th 30% 11th 65%
Good Value 33% 138th 87% 11th 65%
Poor Value 10% 103rd 65% 11th 65%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 12% 123rd 78% 10th 59%
Negative Impression 7% 67th 42% 9th 53%
Trust To Do The Right Thing 10% 114th 72% 11th 65%
Not Trust To Do The Right Thing 9% 65th 41% 12th 71%
Environment 5% 77th 49% 6th 35%
Social 4% 120th 76% 12th 71%
Proud To Work For 12% 71st 45% 8th 47%
Embarrassed To Work For 7% 64th 41% 11th 65%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 98% 30th 19% 7th 41%
Best-Practices 75% 132nd 84% 14th 82%
Performance 89% 13th 8% 3rd 18%
Good Experience 15% 101st 64% 8th 47%
Bad Experience 5% 67th 42% 10th 59%
Fit Online 33% 18th 11% 1st 6%