MBBI - Santander

Santander scores 58% and is ranked 78th overall. It is 2nd in the Financial Services sector. Santander's strengths are Awareness, SEO and Attitudinal Variables. Its weaknesses are ESG, Dependability and Preference.

Factor Score Rank Percentile Sector Rank Sector Percentile
Awareness 68% 57th 36% 2nd 12%
SEO 63% 68th 43% 7th 41%
Attitudinal Variables 61% 78th 49% 3rd 18%
Social Media 58% 71st 45% 3rd 18%
Quality / Value 56% 114th 72% 4th 24%
Brandwatch 56% 126th 80% 16th 94%
CX 54% 92nd 58% 10th 59%
Purpose 53% 68th 43% 4th 24%
Usage / Satisfaction 53% 83rd 53% 2nd 12%
ESG 52% 99th 63% 5th 29%
Dependability 46% 60th 38% 2nd 12%
Preference 46% 30th 19% 2nd 12%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 10% 59th 37% 6th 35%
Accessible 20% 94th 59% 4th 24%
Trustworthy 19% 49th 31% 5th 29%
Relevant 14% 116th 73% 8th 47%
Friendly 17% 64th 41% 4th 24%
Innovative 10% 73rd 46% 11th 65%
For People Like Me 20% 64th 41% 2nd 12%
Dynamic 6% 77th 49% 12th 71%
Customer Focused 18% 66th 42% 3rd 18%
Premium 9% 73rd 46% 5th 29%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 14% 72nd 46% 4th 24%
Values 6% 64th 41% 4th 24%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 13% 61st 39% 4th 24%
Have Your Back 10% 53rd 34% 2nd 12%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 10% 30th 19% 2nd 12%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 80,599 73rd 46% 7th 41%
Youtube Subscribers 17,700 62nd 39% 2nd 12%
Facebook Likes 387,734 88th 56% 5th 29%
Facebook Followers 380,230 90th 57% 5th 29%
Mentions 2,814 99th 63% 7th 41%
Authors 1,673 93rd 59% 6th 35%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 8% 111th 70% 9th 53%
Negative Sentiment 24% 45th 28% 6th 35%
Neutral Sentiment 68% 90th 57% 13th 76%
Sadnesss 4% 98th 62% 8th 47%
Surprise 1% 46th 29% 1st 6%
Anger 34% 12th 8% 1st 6%
Disgust 2% 111th 70% 7th 41%
Fear 3% 49th 31% 3rd 18%
Joy 9% 109th 69% 6th 35%
Neutral 47% 97th 61% 15th 88%
Female 40% 89th 57% 8th 47%
Male 60% 75th 47% 10th 59%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 92% 59th 37% 12th 71%
Search Engine Rankings 38,292 84th 53% 11th 65%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 87% 41st 26% 4th 24%
Logo Recognition 64% 55th 35% 2nd 12%
Advertising Seen 17% 50th 32% 3rd 18%
Recommend 14% 86th 54% 2nd 12%
Net Positive Impression 40% 81st 51% 2nd 12%
Net Negative Impression 18% 26th 16% 5th 29%
Spoken About 12% 51st 32% 2nd 12%
Positive Direction 6% 84th 53% 8th 47%
Sponsorship 10% 8th 5% 2nd 12%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 29% 76th 48% 2nd 12%
Most Likely To Consider 10% 34th 22% 2nd 12%
Current Customer Of 19% 42nd 27% 2nd 12%
Ever Customer Of 28% 68th 43% 1st 6%
Satisfied 37% 135th 85% 2nd 12%
Dissatisfied 9% 45th 28% 5th 29%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 13% 102nd 65% 2nd 12%
Very Poor Quality 5% 34th 22% 6th 35%
Good Value 46% 100th 63% 2nd 12%
Poor Value 20% 39th 25% 4th 24%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 22% 65th 41% 2nd 12%
Negative Impression 13% 31st 20% 5th 29%
Trust To Do The Right Thing 16% 62nd 39% 3rd 18%
Not Trust To Do The Right Thing 14% 32nd 20% 4th 24%
Environment 5% 90th 57% 8th 47%
Social 7% 75th 47% 7th 41%
Proud To Work For 16% 47th 30% 3rd 18%
Embarrassed To Work For 9% 49th 31% 7th 41%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 95% 51st 32% 12th 71%
Best-Practices 67% 153rd 97% 16th 94%
Performance 63% 58th 37% 8th 47%
Good Experience 20% 60th 38% 2nd 12%
Bad Experience 10% 23rd 15% 3rd 18%
Fit Online 13% 92nd 58% 10th 59%