MBBI - Waitrose

Waitrose scores 75% and is ranked 23rd overall. It is 3rd in the Grocery sector. Waitrose's strengths are Purpose, Attitudinal Variables and Awareness. Its weaknesses are Dependability, Brandwatch and Preference.

Factor Score Rank Percentile Sector Rank Sector Percentile
Purpose 78% 12th 8% 3rd 25%
Attitudinal Variables 77% 24th 15% 2nd 17%
Awareness 76% 28th 18% 8th 67%
ESG 72% 20th 13% 3rd 25%
Social Media 72% 38th 24% 6th 50%
SEO 71% 41st 26% 5th 42%
Usage / Satisfaction 68% 28th 18% 8th 67%
Quality / Value 67% 72nd 46% 6th 50%
CX 61% 43rd 27% 4th 33%
Dependability 58% 15th 9% 4th 33%
Brandwatch 56% 127th 80% 10th 83%
Preference 54% 15th 9% 3rd 25%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 11% 43rd 27% 3rd 25%
Accessible 19% 101st 64% 9th 75%
Trustworthy 26% 21st 13% 2nd 17%
Relevant 12% 133rd 84% 10th 83%
Friendly 23% 35th 22% 8th 67%
Innovative 11% 68th 43% 4th 33%
For People Like Me 19% 68th 43% 9th 75%
Dynamic 6% 78th 49% 4th 33%
Customer Focused 30% 11th 7% 2nd 17%
Premium 44% 3rd 2% 1st 8%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 27% 14th 9% 3rd 25%
Values 14% 15th 9% 4th 33%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 24% 15th 9% 5th 42%
Have Your Back 16% 18th 11% 4th 33%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 15% 15th 9% 3rd 25%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 350,180 29th 18% 6th 50%
Youtube Subscribers 239,000 17th 11% 1st 8%
Facebook Likes 507,719 81st 51% 9th 75%
Facebook Followers 515,087 79th 50% 9th 75%
Mentions 29,000 42nd 27% 8th 67%
Authors 22,000 37th 23% 7th 58%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 12% 61st 39% 4th 33%
Negative Sentiment 23% 51st 32% 7th 58%
Neutral Sentiment 65% 109th 69% 8th 67%
Sadnesss 14% 18th 11% 3rd 25%
Surprise 1% 46th 29% 7th 58%
Anger 16% 65th 41% 5th 42%
Disgust 14% 13th 8% 2nd 17%
Fear 3% 49th 31% 7th 58%
Joy 14% 80th 51% 4th 33%
Neutral 38% 120th 76% 11th 92%
Female 38% 99th 63% 11th 92%
Male 62% 63rd 40% 2nd 17%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 91% 65th 41% 8th 67%
Search Engine Rankings 11,789 117th 74% 8th 67%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 88% 28th 18% 8th 67%
Logo Recognition 84% 34th 22% 9th 75%
Advertising Seen 19% 41st 26% 9th 75%
Recommend 30% 24th 15% 5th 42%
Net Positive Impression 48% 61st 39% 7th 58%
Net Negative Impression 13% 51st 32% 5th 42%
Spoken About 16% 35th 22% 9th 75%
Positive Direction 10% 39th 25% 9th 75%
Sponsorship 2% 82nd 52% 8th 67%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 48% 27th 17% 8th 67%
Most Likely To Consider 11% 31st 20% 5th 42%
Current Customer Of 17% 46th 29% 8th 67%
Ever Customer Of 60% 18th 11% 9th 75%
Satisfied 65% 103rd 65% 4th 33%
Dissatisfied 5% 80th 51% 12th 100%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 43% 4th 3% 1st 8%
Very Poor Quality 1% 124th 78% 10th 83%
Good Value 49% 92nd 58% 9th 75%
Poor Value 30% 16th 10% 1st 8%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 39% 17th 11% 5th 42%
Negative Impression 11% 42nd 27% 9th 75%
Trust To Do The Right Thing 30% 9th 6% 4th 33%
Not Trust To Do The Right Thing 11% 50th 32% 6th 50%
Environment 21% 8th 5% 4th 33%
Social 18% 11th 7% 4th 33%
Proud To Work For 28% 3rd 2% 1st 8%
Embarrassed To Work For 7% 62nd 39% 9th 75%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 100% 16th 10% 1st 8%
Best-Practices 92% 56th 36% 6th 50%
Performance 46% 115th 74% 10th 83%
Good Experience 39% 13th 8% 2nd 17%
Bad Experience 5% 61st 39% 10th 83%
Fit Online 20% 49th 31% 4th 33%