MBBI - WH Smith

WH Smith scores 57% and is ranked 81st overall. It is 14th in the Retail sector. WH Smith's strengths are Brandwatch, SEO and Attitudinal Variables. Its weaknesses are Purpose, Dependability and Preference.

Factor Score Rank Percentile Sector Rank Sector Percentile
Brandwatch 69% 40th 25% 8th 38%
SEO 67% 55th 35% 6th 29%
Attitudinal Variables 64% 64th 41% 14th 67%
Quality / Value 64% 90th 57% 19th 90%
Awareness 60% 114th 72% 16th 76%
Usage / Satisfaction 56% 72nd 46% 13th 62%
Social Media 55% 91st 58% 17th 81%
ESG 54% 92nd 58% 18th 86%
CX 45% 131st 83% 17th 81%
Purpose 40% 144th 91% 19th 90%
Dependability 38% 115th 73% 16th 76%
Preference 33% 128th 81% 15th 71%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 6% 101st 64% 12th 57%
Accessible 30% 43rd 27% 12th 57%
Trustworthy 26% 22nd 14% 8th 38%
Relevant 15% 96th 61% 20th 95%
Friendly 20% 50th 32% 17th 81%
Innovative 4% 144th 91% 20th 95%
For People Like Me 19% 66th 42% 13th 62%
Dynamic 3% 132nd 84% 20th 95%
Customer Focused 18% 65th 41% 19th 90%
Premium 13% 55th 35% 7th 33%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 7% 142nd 90% 18th 86%
Values 2% 147th 93% 20th 95%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 9% 97th 61% 14th 67%
Have Your Back 4% 132nd 84% 17th 81%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 2% 128th 81% 15th 71%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 66,611 77th 49% 14th 67%
Youtube Subscribers 7,900 82nd 52% 15th 71%
Facebook Likes 66,914 133rd 84% 19th 90%
Facebook Followers 68,542 133rd 84% 19th 90%
Mentions 9,220 61st 39% 8th 38%
Authors 6,156 59th 37% 8th 38%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 7% 126th 80% 20th 95%
Negative Sentiment 14% 105th 66% 11th 52%
Neutral Sentiment 79% 36th 23% 7th 33%
Sadnesss 9% 42nd 27% 8th 38%
Surprise 0% 158th 100% 21st 100%
Anger 9% 112th 71% 14th 67%
Disgust 2% 111th 70% 15th 71%
Fear 4% 26th 16% 5th 24%
Joy 27% 31st 20% 4th 19%
Neutral 49% 90th 57% 10th 48%
Female 44% 59th 38% 10th 50%
Male 56% 104th 66% 12th 57%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 93% 46th 29% 4th 19%
Search Engine Rankings 23,676 99th 63% 15th 71%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 88% 26th 16% 3rd 14%
Logo Recognition 45% 123rd 78% 9th 43%
Advertising Seen 2% 150th 95% 17th 81%
Recommend 15% 79th 50% 15th 71%
Net Positive Impression 47% 65th 41% 15th 71%
Net Negative Impression 13% 47th 30% 3rd 14%
Spoken About 4% 113th 72% 17th 81%
Positive Direction 3% 134th 85% 19th 90%
Sponsorship 1% 130th 82% 14th 67%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 27% 79th 50% 12th 57%
Most Likely To Consider 2% 117th 74% 15th 71%
Current Customer Of 6% 101st 64% 14th 67%
Ever Customer Of 41% 36th 23% 4th 19%
Satisfied 67% 95th 60% 19th 90%
Dissatisfied 7% 57th 36% 3rd 14%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 19% 64th 41% 13th 62%
Very Poor Quality 2% 71st 45% 5th 24%
Good Value 60% 67th 42% 15th 71%
Poor Value 30% 14th 9% 2nd 10%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 19% 82nd 52% 13th 62%
Negative Impression 6% 77th 49% 4th 19%
Trust To Do The Right Thing 12% 93rd 59% 14th 67%
Not Trust To Do The Right Thing 4% 113th 72% 5th 24%
Environment 3% 127th 80% 14th 67%
Social 5% 100th 63% 15th 71%
Proud To Work For 8% 121st 77% 12th 57%
Embarrassed To Work For 3% 129th 82% 14th 67%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 96% 47th 30% 3rd 14%
Best-Practices 92% 56th 36% 6th 29%
Performance 36% 137th 88% 18th 86%
Good Experience 15% 102nd 65% 17th 81%
Bad Experience 3% 92nd 58% 5th 24%
Fit Online 9% 130th 82% 15th 71%