MBBI - Zopa

Zopa scores 37% and is ranked 154th overall. It is 17th in the Financial Services sector. Zopa's strengths are Brandwatch, SEO and CX. Its weaknesses are Preference, Dependability and Usage / Satisfaction.

Factor Score Rank Percentile Sector Rank Sector Percentile
Brandwatch 70% 38th 24% 5th 29%
SEO 57% 96th 61% 12th 71%
CX 52% 100th 63% 13th 76%
Attitudinal Variables 48% 134th 85% 15th 88%
Quality / Value 44% 146th 92% 16th 94%
ESG 39% 153rd 97% 17th 100%
Purpose 38% 150th 95% 16th 94%
Social Media 36% 155th 98% 17th 100%
Awareness 36% 156th 99% 17th 100%
Preference 33% 133rd 84% 15th 88%
Dependability 33% 151st 96% 16th 94%
Usage / Satisfaction 32% 156th 99% 16th 94%

Attitudinal Variables

Question Score Rank Percentile Sector Rank Sector Percentile
Leader 4% 143rd 91% 14th 82%
Accessible 15% 129th 82% 14th 82%
Trustworthy 9% 129th 82% 15th 88%
Relevant 12% 134th 85% 12th 71%
Friendly 10% 123rd 78% 14th 82%
Innovative 24% 21st 13% 6th 35%
For People Like Me 10% 133rd 84% 12th 71%
Dynamic 13% 25th 16% 7th 41%
Customer Focused 10% 148th 94% 16th 94%
Premium 3% 146th 92% 15th 88%

Purpose

Question Score Rank Percentile Sector Rank Sector Percentile
Purpose 6% 150th 95% 16th 94%
Values 1% 153rd 97% 16th 94%

Dependability

Question Score Rank Percentile Sector Rank Sector Percentile
Can Rely On 3% 153rd 97% 17th 100%
Have Your Back 2% 148th 94% 15th 88%

Preference

Question Score Rank Percentile Sector Rank Sector Percentile
One Preferred 1% 133rd 84% 15th 88%

Social Media

Question Score Rank Percentile Sector Rank Sector Percentile
Twitter Followers 17,442 127th 80% 15th 88%
Youtube Subscribers 628 129th 82% 13th 76%
Facebook Likes 10,888 152nd 96% 15th 88%
Facebook Followers 10,976 152nd 96% 15th 88%
Mentions 393 137th 87% 16th 94%
Authors 179 140th 89% 15th 88%

Brandwatch

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Sentiment 8% 111th 70% 9th 53%
Negative Sentiment 7% 142nd 90% 15th 88%
Neutral Sentiment 85% 17th 11% 3rd 18%
Sadnesss 5% 83rd 53% 6th 35%
Surprise 0% 158th 100% 17th 100%
Anger 18% 51st 32% 6th 35%
Disgust 1% 140th 89% 14th 82%
Fear 1% 130th 82% 12th 71%
Joy 10% 105th 66% 5th 29%
Neutral 65% 49th 31% 12th 71%
Female 44% 59th 38% 3rd 18%
Male 56% 104th 66% 15th 88%

SEO

Question Score Rank Percentile Sector Rank Sector Percentile
On-Site Seo 93% 46th 29% 8th 47%
Search Engine Rankings 78,494 59th 37% 6th 35%

Awareness

Question Score Rank Percentile Sector Rank Sector Percentile
Unpromted Awareness 16% 153rd 97% 15th 88%
Logo Recognition 16% 153rd 97% 16th 94%
Advertising Seen 3% 144th 91% 16th 94%
Recommend 3% 152nd 96% 15th 88%
Net Positive Impression 18% 150th 95% 16th 94%
Net Negative Impression 13% 48th 30% 9th 53%
Spoken About 1% 151st 96% 17th 100%
Positive Direction 4% 128th 81% 14th 82%
Sponsorship 1% 135th 85% 16th 94%

Usage / Satisfaction

Question Score Rank Percentile Sector Rank Sector Percentile
Ever Choose To Use 7% 154th 97% 16th 94%
Most Likely To Consider 1% 134th 85% 15th 88%
Current Customer Of 3% 123rd 78% 15th 88%
Ever Customer Of 5% 147th 93% 14th 82%
Satisfied 13% 154th 97% 13th 76%
Dissatisfied 4% 98th 62% 10th 59%

Quality / Value

Question Score Rank Percentile Sector Rank Sector Percentile
Very Good Quality 4% 153rd 97% 17th 100%
Very Poor Quality 4% 42nd 27% 9th 53%
Good Value 29% 144th 91% 15th 88%
Poor Value 14% 75th 47% 9th 53%

ESG

Question Score Rank Percentile Sector Rank Sector Percentile
Positive Impression 5% 155th 98% 17th 100%
Negative Impression 4% 98th 62% 15th 88%
Trust To Do The Right Thing 3% 154th 97% 16th 94%
Not Trust To Do The Right Thing 6% 91st 58% 15th 88%
Environment 1% 155th 98% 15th 88%
Social 1% 155th 98% 16th 94%
Proud To Work For 4% 155th 98% 16th 94%
Embarrassed To Work For 5% 93rd 59% 15th 88%

CX

Question Score Rank Percentile Sector Rank Sector Percentile
Accessibility 100% 16th 10% 3rd 18%
Best-Practices 92% 56th 36% 8th 47%
Performance 60% 67th 43% 9th 53%
Good Experience 5% 151st 96% 16th 94%
Bad Experience 3% 93rd 59% 16th 94%
Fit Online 13% 89th 56% 9th 53%